Wi-Fi Troubleshooting: Hidden Gems in Your Survey Data

 

In Ekahau's last webinar poll, troubleshooting was the clear winner, so this session is dedicated to solving real-world Wi-Fi problems by exploring the hidden side of your network: spectrum, interference, and frame-level data.

While designing high-performing networks is essential, resolving complex connectivity issues requires validating what client devices experience in their actual physical environment. Some of the most persistent network problems stem from localized RF noise, non-Wi-Fi interference, or subtle client roaming behaviors. By leveraging tools like the Ekahau Sidekick 2, you can capture the exact spectrum and packet data needed to uncover and resolve these stubborn issues.

In this session, the hosts will break down the most common Wi-Fi network issues you encounter daily and show you how to diagnose each instance using survey data you already collect. They they will explore what spectrum data reveals about both Wi-Fi and non-Wi-Fi interference, how to identify hidden performance bottlenecks, and how to execute wireless packet captures. You’ll learn the exact steps to set up a capture, isolate client Wi-Fi roaming events, and calculate precise handoff timing to ensure seamless connectivity.

Tune in to learn:​

• How a spectrum analyzer works and why it is essential for modern Wi-Fi troubleshooting.

• How to identify, diagnose, and resolve the most common Wi-Fi network issues across your environment.

• Real-world strategies and examples for diagnosing intermittent performance issues.

• Step-by-step instructions for setting up wireless packet captures to log Wi-Fi roaming events and calculate exact roam times.

• Why unresolved RF problems drain time and budget, and how capturing complete survey data on a single walk prevents repeat site visits.

• How to pinpoint and map active interferers directly onto your floor plan.

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